Privacy Policy

Effective Date: December 5, 2025
Last Updated: December 5, 2025

QUANTUM Diagnostics ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our health testing services, visit our facility, or interact with our website and online scheduling system.

By using our services, you consent to the practices described in this Privacy Policy.

Information We Collect

We collect the following types of information to provide you with health testing services:

Personal Information

• Full name
• Date of birth
• Address (residential)
• Phone number
• Email address
• Employer name and employee ID (for employer-sponsored health program participants only)

Health Information

• Medical history
• Test results and clinical findings
• Health-related questions and symptoms
• Information about services requested and provided
• Prescription information (if applicable)

Payment Information

• Payment method and billing information for self-pay customers
• We do not collect or process insurance information, as we are a cash-pay facility

Account Information

• When you create an online account for scheduling appointments or viewing results, we collect:
  • Username and password
  • Communication preferences
  • Appointment history

How We Use Your Information

We use your information for the following purposes:

To Provide Healthcare Services

• Schedule and confirm appointments
• Perform diagnostic testing and physical examinations
• Communicate test results
• Write prescriptions when medically necessary
• Maintain accurate medical records
• Comply with legal and regulatory requirements

To Improve Our Services

• Analyze service usage and patient satisfaction
• Improve our website and online scheduling system
• Communicate important updates about our services

Employer-Sponsored Programs

If you are participating in an employer-sponsored health program:

• We verify your eligibility through your employer name and employee ID
• We do NOT share your test results or health information with your employer
• Only eligibility and participation status may be confirmed to your employer

HIPAA Compliance and Health Information Protection

QUANTUM Diagnostics is a covered entity under the Health Insurance Portability and Accountability Act (HIPAA). We are committed to protecting your Protected Health Information (PHI) in accordance with HIPAA regulations.

Your HIPAA Rights

You have the right to:

• Access and obtain copies of your health records
• Request corrections to your health information
• Receive an accounting of disclosures of your health information
• Request restrictions on how we use or disclose your information
• Request confidential communication by alternative means
• Receive a paper copy of our Notice of Privacy Practices

How We Protect Your Health Information

• All health information is stored securely using encrypted systems
• Access to your records is limited to authorized staff only
• Physical records are stored in secure, locked facilities
• Digital records are protected by password-protected systems and regular security audits
• Staff members are trained on HIPAA compliance and patient confidentiality

When We May Disclose Your Health Information

We will never share your health information except in the following limited circumstances:

With Your Written Authorization:

• When you provide explicit written consent to share information with a third party

As Required by Law:

• To comply with court orders or legal proceedings
• To report certain diseases to public health authorities as required by law
• To prevent serious threat to health or safety when legally required
• In response to valid law enforcement requests with proper legal documentation

We will NOT:

• Share your results with your employer, even if they sponsored your testing
• Sell or share your information for marketing purposes
• Disclose your information to third parties without your explicit consent

Online Scheduling and Account Security

Account Creation

When you schedule appointments online, you will be required to create a secure account. This account allows you to:

• Schedule and manage appointments
• View test results securely
• Update your personal information
• Receive appointment reminders

Security Measures

• All data transmitted through our website is encrypted using SSL technology
• Passwords are encrypted and never stored in plain text
• You are responsible for maintaining the confidentiality of your account credentials
• We recommend using strong, unique passwords

Accessing Your Results Online

• Test results are made available through your secure online account
• You will receive a notification when results are ready
• Results are never sent via unencrypted email

Data Storage and Retention

How Long We Keep Your Information

• Medical records are retained in accordance with state and federal laws (typically 7-10 years after the last service)
• Account information is retained as long as your account remains active
• You may request deletion of your account, subject to legal record retention requirements

Where We Store Your Information

• Electronic health records are stored on secure, HIPAA-compliant servers
• Physical records are stored in locked, secure facilities
• We use trusted, HIPAA-compliant third-party service providers for certain functions (e.g., laboratory testing, electronic record systems)

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze website traffic and usage patterns

We do NOT:

• Use cookies to track health information
• Share cookie data with third parties for advertising purposes

You can disable cookies through your browser settings, though this may affect website functionality.

Third-Party Service Providers

We work with trusted third-party partners who assist us in operating our business, including:

• Laboratory testing facilities (CLIA-certified)
• Electronic health record systems
• Payment processors
• Online scheduling platforms

All third-party partners:

• Are required to maintain HIPAA compliance
• Sign Business Associate Agreements (BAAs)
• Are prohibited from using your information for any purpose other than providing services to us

Your Privacy Choices and Rights

Access Your Information

You may request to review or obtain copies of your medical records by:

• Contacting us at [Phone Number] or [Email]
• Submitting a written request at our facility

Correct Your Information

If you believe any information we have is incorrect, you may request corrections by contacting us.

Request Restrictions

You may request that we limit how we use or disclose your health information, though we are not always required to agree to your request.

Opt-Out of Communications

You may opt out of non-essential communications (appointment reminders, newsletters) by:

• Updating your preferences in your online account
• Contacting us directly

Note: We may still need to send you important service-related communications.

Children's Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. For patients under 18:

• A parent or legal guardian must provide consent for services
• Parents/guardians have access to their child's health information as permitted by law

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on our website
• Update the "Last Updated" date at the top of this policy
• Notify you of significant changes via email or through your online account

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Data Breach Notification

In the unlikely event of a data breach involving your health information, we will:

• Notify you promptly as required by HIPAA regulations
• Inform you of what information was affected
• Provide guidance on steps you can take to protect yourself
• Report the breach to the appropriate authorities as required by law

Contact Us

If you have questions about this Privacy Policy, your privacy rights, or how we handle your information, please contact us:

QUANTUM Diagnostics
📍 Orangeburg, SC
📞 803.378.7236
✉️ contact@quantum-diagnostics.info
🕒 Hours: Mon-Fri 8am-5pm

HIPAA Privacy Officer: JD Singleton
Email: JD@quantum-progroup.com

File a Complaint

If you believe your privacy rights have been violated, you have the right to file a complaint with:

QUANTUM Diagnostics:
[Contact information above]

U.S. Department of Health and Human Services:
Office for Civil Rights
Website: www.hhs.gov/ocr/privacy
Phone: 1-877-696-6775

You will not be retaliated against for filing a complaint.

By using QUANTUM Diagnostics services, you acknowledge that you have read and understood this Privacy Policy.